Our Policy
Payment
All prices as displayed on our Website, except in the case of error, are in Australian dollars (AUD). The applicable delivery costs will be clearly displayed during the checkout process if apply.
Despite our best efforts, it is always possible that a pricing error on our Website may occur. If the product you ordered was incorrectly priced, we will normally, at our discretion, either (i) contact you and give you the option of reconfirming your order at the correct price or (ii) cancel the order, or (iiI) reject your order and notify you of the rejection. Orders will not be accepted if there is a pricing error.
Prices are subject to change without notice. Any subsequent purchases of the same product cannot be guaranteed at the same price, but changes will not affect your order, it being understood that the price of the product is the price on the day of the order.
We will not charge your credit or debit card until we process your order. We accept payment with the following Visa, MasterCard, and American Express cards. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in Australian dollars. We also accept payment via PayPal, but please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. Any order placed using PayPal will be charged at the time your order is submitted. If we are unable to fulfil your order for any reason, this charge will be credited back to your PayPal account.
We do not accept cash, cheques, gift cards or vouchers as payment for purchases online.
Delivery
We deliver within Australia only for all online purchases.
If in stock, allow 10 days to be delivered in Australia. If out-of-stock allow approximately 12 weeks to be manufactured and delivered in Australia. Free delivery within Australia. We are not responsible for delays outside our control.
Ownership of the product will pass to you once (i) we have received payment in full and (ii) you or a designated third person have taken physical possession of the product. We may recover any products ordered by you at any time prior to ownership passing in the case of breach of these terms and conditions, fraud or negligence. Risk in the product will pass to you upon delivery (or when a carrier organised by you collects it from us).
Returns
If your order has been received damaged, incomplete, or incorrect, please save all packaging and materials and contact us within 48 hours of receipt.
All returns require a return authorisation, please contact our Team at sales@tdinnovations.com.au should you have any questions.
We are not responsible for returns sent independently without a Return Authorisation. Return shipping cost are non-refundable. Please be sure to follow our new return instructions, as we will not be responsible for returns that are shipped without prior authorisation. Please pack returns in original outer box with appropriate packing materials to ensure the product arrives to our warehouse in good condition. You must return the entire product – undamaged and in the original product packaging, including any lids or accessories, along with all labels plus the original dispatch note. We cannot be held responsible for packages that are not returned to us, so we recommend that you use a traceable and insured service to return products to us.
If we find that the product is not as ordered or is damaged, we will refund the price paid for your product to the method of payment you used. If the reason for the return is not due to a product which is not as ordered or which is damaged, we reserve the right to refuse to accept the returned product or to refund the purchase price paid.
Change of mind is not an acceptable reason for returning the goods.
Disclaimers
1. Colours
We have made every effort to display as accurately as possible the colours of our Products that appear on our Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
2. Pricing and Stock availability
We always seek to list Products with the most competitive prices. We are constantly revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for our Products is subject to change. We reserve the right to change prices for Products displayed on the Site at any time before you submit an Order. We otherwise reserve the right to make adjustments due to changing market conditions, currency fluctuations, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. The price of Products shown excludes shipping costs. The shipping cost is shown separately on the Product page but may be recalculated based on how many and what items you place in your shopping cart.
Unless otherwise stated, any accessories shown in any image of products are not included in the price.
3. Errors
Information contained throughout the Site and in our database is believed to be accurate and reliable at the time of publishing. The Site may contain errors, omissions, faults or inaccuracies and may not be complete and current. We reserve the right to make changes and corrections in prices, Products, and specifications without notice. If there is a pricing error on the Site will endeavour to correct as soon as possible. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled. If your Order is cancelled after you have paid for the Products as a result of any changes made to the price, Products or specifications, you will receive a full refund in the same tender as your original purchase.